We accept all major credit cards (Visa, Amex, Mastercard, Discover) and Bitcoin through the Lightning Network. During a high volume release certain payment methods may be unavailable for security reasons.

If you have payment issues during checkout, we suggest contacting your bank or card issuer for assistance.

When facing issues with a bitcoin lightning payment not processing, there are several factors you need to consider. First, check your internet connection to ensure stability, as a poor connection can interrupt payment execution. If the connection is fine you can check for any updates to your lightning wallet software, as outdated versions can cause compatibility issues. In the case that you're using a self-custody wallet, please ensure that your channels are properly balanced and that your node is operational, as these factors can significantly impact transaction execution. If the problem still persists, consult the support documentation or contact customer support for your specific wallet or service for further assistance.

If you are unable to locate your order confirmation, please check your spam or junk mail. If you still are unable to locate the email, please contact us.

If your tracking information confirms delivery and you have not received your order, we suggest waiting 48 hours. If you still have not received your order after this window has passed, please reach out to contact us.

We currently ship to all countries within the EU, USA and Canada.

Domestic orders (within Germany) are shipped with DHL and are free of charge when selecting Standard Shipping.

International orders will either be be delivered via DHL within 4-10 business days or DHL Express within 2-6 business days depending on the selected shipping method at checkout.

Please note that due to current high demand, processing times may take a little longer than usual.

For most locations, any taxes or duties that may apply will be shown at checkout.
For certain locations the taxes or duties may not be shown at checkout. Please note that import duties and taxes may vary by country. If delivery is made to such countries, any additional customs duties, taxes, or fees are payable by the customer, not to the provider however, but rather to the local customs and tax authorities.

Please note that import duties and taxes may vary by country. If Duties and Taxes were not paid when you placed your order, either because you elected so or because pre-payment is not available in the
delivery destination (or for any other reason): (a) you are advised that the amount of Duties and Taxes displayed under the pre-payment option on the checkout is only an estimation and may not reflect the amount of Duties and Taxes actually charged to you by the broker, carrier or the
relevant authority, which such amount might be higher than the estimation; and (b) you will be fully responsible for paying all applicable Duties and Taxes directly to the relevant authority as determined and assessed by such authorities.

Once your order ships, you will receive a confirmation email with corresponding tracking information. The tracking number and progress can be found within the order details in your account, or on the carrier’s website.

Our standard order processing time is up to ten business days. During peak periods, please allow additional processing time. Delays may result from payment authorizations, product availability, or customs processing, which could lead to longer delivery times. 

At this moment in time, all sales are final. Once your impeccable choice leaves the House, it's yours to cherish, enjoy, or ponder. No refunds or returns—after all, regret isn’t part of the House of 21 lifestyle.